returns + shipping policies
Sale returns + refunds.
All sales are final for tools, natural dyes, raw dyestuff, mordants and additives. Please carefully choose your products for purchase. If you have questions regarding the use of a specific product, please contact us or visit us in store. We will be happy to help.
Sale items are not eligible for a refund or exchange.
Plant dyed apparel + accessories.
All returns on naturally dyed, made to order, ready- made and customized products are non-returnable/ non-exchangeable, unless arrived damaged or defective. Each item is handmade and hand-dyed, therefore an alternative may not be available. Exchanges are not accepted at this time due to product availability and the crisis caused by the COVID-19 pandemic.
If an item is unsatisfactory, a written statement and photograph must be submitted to customer service at firstname.lastname@example.org with the order number within 5 days of delivery before a refund or shop credit is considered. Please ensure you've read the product description and care instructions before requesting a return. Approved returns must be unworn, unwashed and label must remain in its original place. Customers are responsible for shipping costs associated with approved refunds.
Workshop registration policies.
All workshops, classes, and camps are non-refundable. If you are unable to attend, you may transfer your workshop to a friend or family member. Please let us know ahead of time by giving us a call or emailing customer service at email@example.com. In the event of a workshop cancellation, you will receive 72 hours advanced notice and a full refund.
Please(!) be aware mail carriers are expecting delays and staff shortages during the pandemic, therefore delivery times are not guaranteed. Our small team will do the best they can to process all orders within 3 business days of receiving it. Once your order has shipped you will receive an email confirmation with package tracking.
In-store pick up.
We are happy to announce online orders can be picked up in-store with local pickup at checkout. Orders for local pickup are usually ready within 24-48 hours, sometimes sooner.